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We guarantee to make every attempt to ensure your satisfaction with your hair and your experience at Fuss. In the event that you are not completely satisfied with your experience for any reason, please contact us within 7 days of your initial appointment.
We do not offer refunds for services rendered, without exception, but we would be more than happy to schedule corrective services free of charge if we are notified within 7 days of the performed service. If you were given the results promised by your stylist, but you would like something other than what was agreed upon, this is considered to be a new appointment, not a complimentary correction.
All unused products can be exchanged for a different product within 7 days of the original purchase with the accompaniment of a receipt. We offer a one hour time frame for product refunds- exceptions apply.
We have a 24 hour cancellation policy- all missed appointments are subject to a 50% cancellation fee charged on your following appointment. Cancellation fees will only be waived if the appointment is rebooked with the same stylist within 7 days of the original appointment.
RIGHT TO REFUSE SERVICE
We reserve the right to refuse service for any reason including, but not limited to, inappropriate behaviour, indecisiveness, extensive hair damage, and tardiness.
We are a family friendly salon, offering kid’s cuts (11 years and under) during the week between Tuesday and Friday. On scalp bleaching services will not be performed on anyone under the age of 12 without exception. If your child is unable to sit for their appointment, we reserve the right to refuse the service without charge.
METHODS OF PAYMENT
We accept Interac Debit, Visa, MasterCard, or Cash.